Private listening mode allows you to listen to the favorite dialogue, music and watch movie silently by connecting the headphones to the Roku player or to the smartphone. You can connect the headphones to the Headphone jack available on the Roku remote.
If you have a smartphone with Roku app installed in it, then you can connect the headphones to the mobile headphone jack as well. Plug the headphones and start playing the songs through it. However, there are some users who are getting a problem in using the Private listening mode on their Roku player. We are now going to provide a solution to eliminate issues pertaining to Private listening mode.
Headphone icon not available on the mobile app
If you find no Headphone icon available on the mobile screen, then nothing to worry just check for new version of the app if available on your smartphone.
Video stops frequently
In case you have connected the headphone to the device halfway in the video playback, then there are chances that you will get a problem with the video buffering. To fix the problem, you must insert the headphone in the starting or play the video from the starting.
How to fixing Audio issues
If you have audio issues with the private listening on the Roku app, then we are going to let you know the steps to fix the same. The audio issues include Out of sync, audio stutter or no audio at all.
No audio: Check the level of volume first. If the volume is muted then you will get no sound through the headphones.
Audio out of sync: If the audio is out of sync with the video, then check the software version and see if the update for the same is available or not.
If the problem still persists, then here are some solutions which you can try on your device.
- Check the headphones if they are properly connected to the headphone jack or the socket is working normally or not.
- You can check the headphones by connecting to other device having a headphone jack.
- Pause a video and play it again.
- If you are getting the problem in using the private listening mode on the app, then force close the app and restart it.
- Restart player by unplugging it from the power source and connect it again after 20 minutes.
- Change headphones if the problem still exists.
To fix the problem further, you have to check the connection of the network to which the device is connected.
A good internet connection is required for streaming the content through the player. If the connection speed is not proper, you will find a problem in private listening. If you want to diagnose the network problem, call your ISP. They will help in solving the network related issues.
If the headphones are connected to the headphone jack available on the Roku remote, then minimize the gap between the Roku player and remote.
If the problem is still infuriating you, then follow the steps mentioned below:
- Disconnect Roku player.
- Restart your player by disconnecting it first and connecting it again to the power source.
- If the problem with the network prevails, then power cycle the network devices like extender, modem, and router.
- Connect the Roku again