Some users on various Roku support forums have mentioned their inability to link and activate their Roku device online. They are searching online solutions for the same. Today, we are going to give some suggestions for fixing this problem. If you are among the one who is facing this problem, then pay close attention to this page. You will be able to find the solution to this problem. If you keep on adding the code to the wrong URL, then you will get this problem. For your information, we want to tell you that you can link your device to the Roku page only if you have an account on Roku.com.
The steps for activation of the Roku device are also given on Roku support page. You can read steps online and implement them in the same fashion. When you log in to account, you will find the ‘activation and linking’ option on the top of the page. Click on it and enter the model details in the form opened on the front screen. If the registration is not done on Roku com, then first register yourself, then link the device to it. For registration, you will require a valid mail address and password.
To begin the activation process, Click on web browser installed in your computer and type Roku.com in the URL space. If anything is written before this, then delete it first, then type Roku.com. Enter the code which is being displayed on the TV screen.
Finding Error when entering the code on Roku.com
If you are entering a Roku code and finding an error message on the screen which says, ‘Invalid code’ or code not valid, then check the code again. If the code is correct but the message still appears, then you can request for the new code. A new code will be delivered to the registered mail address. You can copy and paste on the desired location.
- Open ‘Roku settings’ from the home screen of your Roku. You can make use of Roku remote to open ‘Settings’.
- Click on ‘Generate new code’. The permissible time limit for entering the Roku code is 15 minutes after this time period, the code will be expired.
Code activation stuck in-between
If after entering the code, the activation screen freezes or stuck in middle, then just wait for a few minutes. If it doesn’t resume, then check the progress bar and contact Roku support for the same. They will first diagnose the problem and provide the fixing steps accordingly.
Check whether all the steps are properly performed or not. You can cross-check the steps from the link. If any step is missed by chance, you will not be able to activate the device.
If an error message ‘001’ or ‘Not connected’ is appearing on the screen, then there is definitely some problem with the internet connection. The network might be slow or is totally unavailable. In such cases, you can contact your internet service provider. They will fix the problem from their own end. You don’t need to do anything. If available, switch the network mode from wireless to data pack. You can use your mobile data for connecting the device to the Roku page for a limited period of time.